💬 Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below you'll find answers to some of the most common questions we receive. If you don't see your question here, feel free to contact us — we're happy to help!
🛍️ Orders & Products
Q: How do I place an order?
Simply browse our shop, add your favorite items to the cart, and follow the checkout process. It's quick and secure!
Q: Can I change or cancel my order after it's placed?
We begin processing orders quickly to ensure fast delivery, so we can’t guarantee changes after checkout. Please contact us as soon as possible, and we’ll do our best to help.
Q: Do you offer gift wrapping or messages?
Currently, we don’t offer gift wrapping, but many of our items are perfect for gifting! You can always ship directly to the recipient.
🚚 Shipping
Q: Do you offer international shipping?
Yes! We ship to most countries around the world. Shipping times and fees will vary based on location.
Q: How long will it take to receive my order?
Processing usually takes 2–5 business days. Shipping time depends on your location, typically:
USA: 3–7 business days
International: 7–21 business days
Q: Can I track my order?
Absolutely! Once your order ships, you’ll receive an email with a tracking number.
💬 Returns & Exchanges
Q: What is your return policy?
We accept returns for defective or damaged items. Please visit Return & Refund page for full details.
Q: What if I receive the wrong item or something arrives damaged?
We’re so sorry! Please contact us within 7 days of delivery with a photo, and we’ll make it right.
🎁 Products & Customization
Q: Are your products printed or handmade?
Our items are made-to-order using high-quality printing and fulfillment services. This helps us reduce waste and offer a wide variety of designs.
Q: Can I request a custom design?
At the moment, we are not able to offer product personalization directly on our Shopify store. But you can find our products for customization on Etsy and Amazon platforms
However, many of our designs are created with a personal touch in mind! If you’re looking for something specific or have a question about customization, feel free to contact us — we’re happy to help if we can.
📧 Contact & Support
Q: How can I contact you?
You can message us through the Contact page on our website or email us at info@limonellastore.com. We aim to reply within 1–2 business days.