Frequently Asked Questions (FAQ)

Are your products customized?

Yes. Most Limonella products are personalized and made to order based on the details you provide on the product page. Customization options may vary by product.

How long does it take to receive my order?

Because items are made to order:

Production time: 3–7 business days
Shipping time: 3–7 business days

You’ll receive tracking information as soon as your order ships.

Can I change or cancel my order?

Once production has started, orders cannot be changed or canceled.
Please double-check all customization details before completing your purchase.

If you notice an issue immediately after ordering, contact us as soon as possible and we’ll do our best to help.

Do you accept returns or exchanges?

Custom and personalized items are not eligible for returns or exchanges unless the item arrives damaged or incorrect.

For full details, please visit our Returns & Exchanges page.

What if my item arrives damaged or incorrect?

If there is an issue with your order, please contact us within 48 hours of delivery and include:

Your order number
A description of the issue
Clear photos

We’ll review the situation and work with you to resolve it.

How does customization work?

Customization is simple:

Choose your product
Enter your personalization details
Place your order
We prepare, craft, and ship your item

You can learn more on our How Customization Works page.

Are your products suitable as gifts?

Absolutely. Our products are designed to be both practical and personal, making them a thoughtful gift for car lovers. Seasonal Drops are especially popular for gifting.

Do you ship internationally?

Shipping availability and delivery times are shown at checkout.
If you’re unsure whether we ship to your location, feel free to contact us before ordering.

Will the personalization look exactly like the preview?

We prepare each design carefully to match your customization details. Slight variations may occur due to material or production processes, but we always aim for clean, balanced, and high-quality results.