Returns & Exchanges

We want you to love your Limonella Store purchase. Because our products are customized and made to order, returns and exchanges work a little differently than standard items. Please review the information below before placing your order.

Custom & Personalized Products

All Limonella products are made specifically for you based on the customization details you provide.

For this reason:

  • Custom and personalized items are not eligible for returns or exchanges

  • Orders cannot be canceled once production has started

We kindly ask you to review all customization details carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives:

  • Damaged

  • Defective

  • Incorrect (wrong item or incorrect customization)

Please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the problem

Once reviewed, we will offer a replacement or a suitable solution.

Non-Custom Items

If a product is not personalized:

  • Returns may be accepted within 14 days of delivery

  • Items must be unused, unwashed, and in original condition

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Approved refunds (if applicable) will be processed back to the original payment method once the returned item is received and inspected.

Please note:

  • Original shipping fees are non-refundable

  • Refund processing times may vary depending on your payment provider

Exchanges

Because products are made to order, exchanges are generally not possible unless there is a defect or an error on our part.

If you believe an exchange is needed, please contact us and we’ll be happy to assist.

A Friendly Reminder

Personalization makes your product special — and also means it’s uniquely yours.
We encourage you to double-check all customization details before placing your order to ensure everything is exactly how you want it.

Need Help?

If you have questions about returns, exchanges, or your order, please reach out through our Contact page.
We’re always here to help and will do our best to make things right.